Russell Stadler's Résumé
This was probably up to date for a very short period of time.
Putting together a couple different versions real quick:
IT / Systems Engineer with deep knowledge of the Atlassian stack and experience managing technical support teams.
San Francisco, CA
Systems Engineer, Aug 19 – Jul 20
Senior Jira Developer (Contract), Jan 19 – Aug 19
Initially engaged with the Productivity Tools team specifically to improve Jira use company-wide. Later shifted focus to automation and standardization to improve efficiency across tools.
Atlassian administrator operating Jira and Confluence at scale (20000+ users)
Jira customization using both native tools and plugins/scripts e.g. Scriptrunner Groovy, Python, Apache Velocity, etc.
Chef and Terraform for automation of distributed systems upgrades and migrations
Platform advocacy and training development and delivery to drive adoption of our tools
Automation and process implementation to reduce manual error
Developed integrations between Jira, LDAP, Mulesoft, Slack, Github, etc.
Implemented Change Management process and tools across product development organisation
Migrate teams from manual email-driven processes to automated, auditable, workflows
Reduced copy/paste code and mentored junior engineers in improving code reuse
San Francisco, CA
Support Team Manager, Jan 18 – Dec 18
Support Lead, Nov 17 – Dec 17
Senior Support Engineer (API), Jul 17 – Nov 17
Joined as a Senior Support Engineer and quickly took on additional responsibility as the company’s product offerings expanded, culminating in being the Manager of the API Support Team.
Hired, trained, and led a team of API Support Engineers spanning multiple states
Identified and recorded product bugs based on a combination of customer reports and proactive analysis of error patterns
Developed thorough knowledge of API features, novel uses, and new feature requirements
Improved public-facing documentation to reduce ticket load
Designed, documented, and implemented team processes
Wrote code samples to demonstrate API using Node, Python, PHP Ruby, and C#
Acted as technical escalation lead for junior team members
Mentored team members and advocated for their career growth, skills development, and team transfer where appropriate
Grew team from 4 to 10 engineers
Led incident response, communications, and post-hoc analysis when systems failed
Built reporting dashboards and analysis tools using SQL and Zendesk-internal reporting for metrics review
Facilitated cross-team coordination and knowledge sharing to improve products and customer experience
San Francisco, CA
Software Support Engineer (Jira), Apr 16 – Jun 17
As part of Atlassian’s Customer Support and Success team, I used my Jira expertise to solve problems and improve customer experiences for system administrators, Jira administrators, and end-users.
Configuration and troubleshooting for Jira tools suite, including log analysis and Java debugging
Step by step assistance with installations and migrations of enterprise scale systems
Performance tuning of Jira, JVM, and supported database backends (MS SQL, MySQL, Oracle, Postgres)
Heap and thread examination in service of root cause analysis
Supported use of AWS Cloudformation templates for Data Center versions of Atlassian Stack
Routinely exceeded NPS and CSAT targets
San Francisco, CA
Senior IT Support Technician, Mar 14 – Apr 16
As part of Zynga’s IT team I helped troubleshoot myriad computer and mobile device issues, managed Zynga’s library of testing mobile devices, and partnered closely with IT Engineering, Operations, and Access teams to support Zynga’s global operations.
Device management with a combination of tools including JAMF Capser Suite, Group Policy controls, and others
Training and mentorship of historically underserved youth interns through the Year Up program
Enrolled and updated library of mobile devices via AirWatch MDM
Installed, configured, and maintained hardware as part of acquisitions and office closures
Python scripting to extend Jira reporting for internal support ticket
Beijing, China
Systems Administrator & IT Manager, Jun 11 – Mar 14
Project Manager, Apr 07 – Mar 14
Mindwalk Studios is an elite partner for digital art and animation production for the games industry. I managed a number of projects including 25+ artists to completion both on time and within budget.
I designed and implemented numerous initiatives to improve tooling, process, and documentation that allowed our company to more easily scale up from 30 to 100+.
University of Chicago, Chicago, IL
BA in Mathematics & BA in Economics, 2002 – 2006